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Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. This is the estimated delivery time for each product at SmartLeoStore.
Instead of returning items, you can contact us to investigate for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic of the defect, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle/ upcycle it.
Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. If your package has been delivered then we can no longer cancel your order. Refer to refund policy there after.
Sometimes orders get sent out before we can process the cancellation. So if you cancel your order, but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us to investigate, and we’ll give you a refund. You won’t be asked to ship the product back to us.
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll investigate to get you a new one.